TERMS OF PURCHASE AND REFUND POLICY
Grant Cardone™, Cardone Enterprises and all subsidiaries or affiliated brands and Cardone Companies (hereinafter referred to as “Grant Cardone”, “We”, “Us” or “Our”) stand behind all of our products and your satisfaction is very important to us. All purchases made from us (including all related website properties, sales over the phone, and live event on-site purchases) are covered by the following policies.
Offers/Coupons cannot be used in conjunction with each other unless otherwise stated. Coupons are only valid during the advertised promotion period. Prices are subject to change without notice. Gift Cards are non-refundable.
Most apparel items are fulfilled by 3rd party suppliers so we cannot refund or exchange the item if you ordered the wrong size, have buyer’s remorse, provide your address incorrectly, or have an unclaimed shipment returned to our 3rd party fulfillment center. Shipments that go unclaimed and are returned will be liable for the cost of a reshipment. If any address is considered insufficient by the courier and is returned, you will be liable for reshipment costs once we have confirmed an updated address with you. Any claims for misprinted/ damaged/ defective items/packages lost in transit must be submitted directly to our customer service department within 30 days. You can contact our Customer Service Department at 310-777-0255 during the hours of 9 AM – 6 PM EST, Monday through Friday or reach us via email at email@example.com
If you are not completely satisfied with any other purchases not from our 3rd party fulfillment center, simply return the physical product in NEW condition, along with proof of purchase, within 30 days and you will receive a full refund (less shipping and handling). You can contact our Customer Service Department at 310-777-0255 during the hours of 9 AM – 6 PM EST, Monday through Friday for or reach us via email at firstname.lastname@example.org for refund procedures or if you do not know if your product is from our 3rd party fulfillment center. Please be advised that shipping costs to and from the fulfillment center or us are not reimbursed.
Digital Download Products, Cardone University and Cardone on Demand
For Cardone University Training Access
There is no refund at all on any digital products. You will receive access to the university training platform for the amount of time that was stated on the product description you purchased. If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately at 310-777-0255 during the hours of 9 AM – 6 PM EST, Monday through Friday, so we can resolve the issue. Purchase of a Cardone University training module does not grant rights to the buyer to share, reproduce or resell the product in any way.
If you have subscribed to the individual month-to-month Cardone University Training Access program, to cancel your subscription please visit cardoneuniversity.com/cancel and select “Individual Account” and follow the prompts. Please be advised, that the cancellation of the monthly subscription is effective in the month in which you have cancelled. There are no refunds regardless of usage of the product.
All digital and downloadable product sales are final. We do not offer digital product refunds, once a download/digital access has been assigned to you there is nothing we can retrieve back. If you are attempting to cancel your automatic renewal of Cardone University or Cardone on Demand product, please visit cardoneuniversity.com/cancel or cardoneondemand.com/cancel.
Please be advised that any and all agreements for downloadable/digital products, Cardone University or Cardone on Demand digital products are NOT subject to cancelation, refund or store credit. We do not accept any verbal modifications of these Agreements and the “no refund and no cancelation” policy stated in the Agreements is strictly adhered to. AFTER the full term of the agreement has expired, you may request to cancel the automatic renewal of the Agreement or your Agreement will be converted into a month-to-month Agreement. Any cancelations submitted prior to the full term of the agreement will only cancel the autorenewal and your monthly invoices will still be due and owing until the full value of the agreement has been paid in full.
Canceling or removing the credit card on file does not cancel your subscription and violates the terms of the agreement. If at anytime you have delinquent invoices past 90 days, or the account is paid delinquently for three consecutive payments, your account will be suspended, and you will still be liable for the full contract value through the term of the agreement.
If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately at 310-777-0255 during the hours of 9 AM – 6 PM EST, Monday through Friday, so we can resolve the issue. Digital product purchases do not grant rights to the buyer to share, reproduce or resell the product in any way.
Gift Certificates and Coupon Codes
If you have received a coupon code for free merchandise or a gift certificate for merchandise from the Company or any of its affiliates, the coupon code or gift certificate is only good for a single-use and up to the value on the code or card. Any physical items purchased are in accordance with the refund policy and digital products are nonrefundable and not eligible for exchange or store credit.
ATTENTION TO PURCHASERS OF ANY LIVE EVENT TICKETS:
Live Event Tickets
If for any reason you are unable to attend an event, within 15 days prior to the event you may request a 100% credit at our online store, or you may use the credit for a future live event; however please be advised that this only applies to tickets that are purchased without restrictions. Any ticket purchased as part of an Agreement or with a promotional gift item, such as a “gift with purchase” is not subject to store credits.
All requests for credit must be submitted to email@example.com at least 15 calendar days prior to the Event. Please note that Processing Fees on ticket purchases are non-refundable and are not eligible for store credit. If your ticket includes the purchase of a hotel room, the hotel room is non-refundable and non-transferable to another event. Any request for credit or to transfer the ticket to another event made less than 15 days before the event will be denied in accordance with this policy.
Any ticket purchased (excluding tickets received through a contract, promotional offer or as a “free-gift”) may be changed for a future event if the request is made in writing at least 15 days prior to the event. Any request made less than 15 days before the event will be denied. There is a one-time change fee of 25% of the ticket price or $500.00, whichever is the lesser amount.
If your ticket purchase comes with a free jersey as a promotional gift, please be advised that there are no refunds, no exchanges and no replacements for the ticket or the jersey. As the jerseys are custom made by a third-party vendor, there may be small variances in sizes and as such we cannot offer exchanges for fit. Once your ticket is purchased, you will receive a tracking number for the shipment of your jersey. As this is a promotional item, the tickets are nonrefundable and nontransferable. If you have not received your jersey within 14 days of receiving the tracking order you must advise us to order your replacement jersey. Certain sizes are limited in quantity so we cannot guarantee that your replacement jersey will be the same size you originally ordered. If more than 15 days pass from the day you receive your tracking order and you have not informed us that you have not received your jersey, you must make your own claim with the carrier and we are under no obligation to send a replacement jersey.
If you do not attend the event and request a credit AFTER the date of the event, you will be denied store credit. All requests for store credit must be in writing and occur 15 days prior to the date of the event.
In accordance with all federal and state laws, we reserve the right to refund tickets, deny access or refuse entry to any live event if we deem it in the best interest for the safety of the public, the speakers, employees and/or participants.
If your live event ticket was received as part of a bundle or was a gift with purchase of another product for which there is a payment plan, the payment plan must be paid in full at least 60 days prior to the event or the ticket is considered forfeited and you will not receive any store credit for the value of the ticket.
Any ticket that was received as part of a Cardone University, Cardone on Demand or any Cardone affiliate purchase is nontransferable and nonrefundable. Those tickets must be used within the allotted timeframe in the contract or they are forfeited. These tickets are non-transferable and non-refundable. Once you have redeemed the ticket and/or reserved your seat for the event, they may not be canceled or changed to any other event at a future date. They may not be exchanged for any item and are not eligible for store credit.
All tickets are nontransferable without notifying Customer Service to transfer the ticket for you. At the event, ticket holders must show state or federal identification or a passport, and it must match the name of the ticket holder.
Your ticket purchase may come with a specially coded badge that allows you access in accordance with the level of ticket you purchased. Due to the nature of the special coding done by a third-party vendor, we will not be able to replace your badge and it could affect your ability to access certain activities during the Event or restrict access to certain locations in the venue. In most instances, badges will be mailed to the mailing address provided at the point of purchase. This badge is evidence of your registration and seat selection and is not eligible to be replaced should you lose the badge or leave it behind when you travel to the Event for which it was purchased. Also, for security purposes all attendees must be wearing their badge during the Event to identify their ticket level. Please ensure that your badge is with you and on your person at all times during the Event for which it was purchased.
If you have received a coupon code for a free live event ticket, the seat remains the property of Cardone Enterprises until such time that you have tendered proof of hotel booking or purchase of airfare. Once we have accepted your documentation, you will be able to reserve and select your seat. If you do not select your seat at least 30 days before the event, your coupon will be forfeited.
Payment Plans for Live Events and Hotel Accommodations
Please be advised that your payment plan must be paid in full in order to select your seat. If you do not select your seat at least 30 days before the event, your seat will be forfeited or selected for you. If your live event purchase came with a hotel accommodation, you must be paid in full at least 60 days before the event or the hotel room is forfeited without a refund or credit to your account. Hotel accommodations are limited and available only while supplies last and we cannot guarantee a room will be available if you have not made all of your payments pursuant to the payment plan in a timely fashion. Hotel rooms are nonrefundable.
You Are Subject to Search
You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, firearms, alcohol, drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles and containers.
Unlawful Resale of Tickets; Promotions
Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. Certain maximum resale premiums and restrictions may apply in some states and we cannot be responsible for providing legal advice regarding resale or pricing of tickets. You are responsible for complying with all applicable ticket resale laws. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through us, authorized affiliates or licensees to ensure ticket authenticity. Tickets may not be used for advertising, promotions, contests or sweepstakes, unless formal written authorization is given by us.
If you have purchased a suite or sponsor table at any of our events, you must provide the names for all attendees and tickets may not be sold to any purchased suite or sponsor table. Tickets, sponsorships, and suites are nontransferable.
Ticket-Holder Behavior Policy; Ejection and Cancellation.
Notwithstanding anything herein to the contrary, no refund shall be provided to you in the event you violate the Terms and Conditions of Use or the Terms and Conditions of Sale of this Website, or in the event you fail to abide by all rules and policies related to the venue where the event is located, which violation or failure results in your inability to gain admittance to the venue or ejection from the venue.
In the event your ejection from a venue results in the loss of a Third-Party’s ticket, you shall be liable for all costs, expenses and losses associated with such Third-Party loss.
Publicity Release; Information Sharing
You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to us, the Event Provider(s), our partners, licensees and assigns, including but not limited to our brand and media partners, to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf.
By attending any Live Event, you hereby irrevocably grant to Grant Cardone, affiliates, designees, successors, assigns and licensees, the right to film and otherwise record you and use your name, image and likeness in any and all media for any purpose, including, without limitation, advertising and promotional purposes as well as in, on or in connection with future Cardone Enterprise events and/or other events produced by Grant Cardone or any of Grant Cardone’s affiliates and hereby release Grant Cardone and each of the respective designees, successors, assigns, licensees and affiliates from any liability with respect thereto. Additionally, there will be still photographs and video segments taken throughout the event by GRANT CARDONE™, and any other third-party participant, such as speakers and sponsors. Therefore, the purchase of any live event ticket is made with the understanding that it also contains a WAIVER AND RELEASE, and that you agree to the following:
I irrevocably grant permission to GRANT CARDONE™, and all affiliated companies, to use my likeness in a photograph, video, or other digital media (“photo”) in any and all of its publications, including web-based publications, without payment or other consideration. I waive any right to inspect or approve the finished product wherein my likeness appears. Additionally, I waive any right to royalties or other compensation arising or related to the use of the photo. My actual testimony will not be edited. I acknowledge that there will be no compensation for my testimonial. I understand and agree that all photos and videos will become the property of GRANT CARDONE™, and all affiliated companies and will not be returned.
I hereby hold harmless, release, and forever discharge GRANT CARDONE™, and all affiliated companies from all claims, demands, and causes of action which I, my heirs, representatives, executors, administrators, or any other persons acting on my behalf or on behalf of my estate have or may have by reason of this authorization. If my testimony is cut or not used, I agree that this was at the artistic discretion of GRANT CARDONE™, and all affiliated companies and or its affiliates and that I will not take legal action. I also agree that any claims will be Arbitrated through the American Arbitration Association and that jurisdiction for any all claims is Miami, Florida.
I hereby RELEASE, WAIVE and FOREVER DISCHARGE any and all claims arising out of, or in connection with, such use by GRANT CARDONE™, and all affiliated companies, including without limitation any and all claims for libel or invasion or privacy. I have read the above Release and am fully familiar with the contents thereof. This Release contains the entire agreement between the parties hereto and supersedes any other Agreement that may exist.
Please contact our Customer Support Department at 310-777-0255 during the hours of 9 AM – 6 PM EST, Monday through Friday or via email at firstname.lastname@example.org or email@example.com regarding all ticket questions.
If a product or service is purchased utilizing a monthly payment plan the customer is responsible for 100% of agreed-upon payments equaling the original purchase price of the product. If any payments are not received, the entire purchase is void and the payments made up to that point are forfeited to and will not be refunded. Access to any digital product or platform will be removed. Any payment plans that include live events must be paid in full 60 days prior to the event date or your ticket will be forfeited, and you will receive a store credit in the amount paid up to 60 days of the date of the event.
Price Guarantee for 10X Growth Conference Tickets
If at any time we drop the price of a 10X Growth Conference Ticket, a store credit for the difference in your purchase price and our lowest offered price will be issued. In order to receive the store credit, you must contact our Customer Support Department at 310-777-0255 during the hours of 9 AM – 6 PM EST, Monday through Friday. This price guarantee is valid up until 90 days before the event seating is subject to availability.
OFFERS, DEALS, PROMOTIONS, BONUS ITEMS AND GIFTS WITH PURCHASE
If at any time you purchase an item, ticket or digital product and in the future a bonus or free gift is offered under the same exact terms of purchase, we will guarantee you receipt of that bonus or free gift while supplies last or within 3 months of purchase. If the bonus or free gift item is a ticket or a ticket upgrade to a live event, fulfilling this guarantee will be subject to availability as certain ticket levels and events have limited seating and availability. ONLY AVAILABLE WHILE SUPPLIES LAST.
Returning Items from Deals that Included Gifts with Purchase and Bonus Items
If you are returning an item or requesting a store credit on any item purchased with a bonus or free gift, you are required to return the bonus or free gift. If you chose to retain the bonus or free gift, your refund or store credit will be reduced for the value of the bonus and free gift at the time of your purchase.
Purchases from an Affiliate
Any purchase made through a third-party affiliate is subject to the affiliates terms and conditions. Any requests from refunds should be made directly to the affiliate from whom the product or service was purchased.
If your account is in arrears or not in good standing for any reason, then any special offers, flash sales, deals, bonuses, gifts with purchase, coupons, discounts and incentives are not available for use.
OFFERS, DEALS, PROMOTIONS, BONUS ITEMS AND GIFTS WITH PURCHASE FROM AFFILIATES, SPONSORS OR CO-VENTURERS
From time-to-time, Grant Cardone™ and the Cardone Companies may host, co-host or co-venture with an affiliate, business associate or sponsor at an event or for a special promotion. As such, some of the items or deals may not be purchased from Grant Cardone™ or any of the Cardone Companies. If you purchased an item from an affiliate, business associate or sponsor you are subject to the terms of their purchase and we are not able to provide any exchanges or refunds. Please contact the affiliate, business associate or sponsor on your receipt from your purchase for their policy and instructions.
Be sure to return to this Policy periodically to review the most current version of the Policy. We reserve the right at any time, at our sole discretion, to change or otherwise modify this Policy without prior notice; however, the date of any effective changes shall be reflected at the bottom of this page and upon request, we will provide you with information regarding any changes made. This policy was last updated on November 15, 2019.